FAQ

Frequently Asked Questions

What payment methods do you accept?

We accept all major credit and debit cards, including Visa, MasterCard and American Express.

W accept Cash On Delivery (COD) *ONLY IN UAE*

We accept Tappy payments *UAE, Kuwait, Qatar, Bahrain and KSA*

Can I trust this store?

1- We've implemented several measures to ensure our customers feel secure and confident when purchasing from us. Our website employs SSL encryption technology to protect your personal and payment information, ensuring your data is secure at all times.

2- We use Stripe as a payment gateway, Stripe is certified as a PCI Service Provider Level 1, which is the highest level of certification available in the payments industry. This means Stripe adheres to the most stringent security standards for data protection and encryption, ensuring that payment information is processed securely.

How do I track my order?

After you place order you will receive the order number by email, enter this number in the (Track your order) page.

What is your return policy?

Our return policy is simple: If you're not completely satisfied with your purchase, you can return most items within 30 days of receipt for a full refund or exchange. Items must be in their original condition and packaging.

Is it possible to change or cancel my order?

Once an order is placed, we're unable to make changes or cancel it. However, we understand that situations can change, so we offer a 30-day return policy. If you're not satisfied with your purchase after receiving it, you can return it within 30 days for a full refund.

How long will it take to receive my order?

Typically, orders are delivered within 10-20 business days from point of dispatch. Please also note that occasionally your order may experience some delays while in transit with courier or at customs.

Do you offer international shipping?

Yes, we can deliver anywhere.